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1.       Why am I being ask to go through this security upgrade?
We are upgrading the overall security of your online banking experience. It is our commitment to keep your accounts safe, while adopting the latest security requirements provided by the government. The new user authentication process complies with best industry practices on how to protect you and your finances.
2.       Is there any problem with the security of my bank account?
No, there isn’t. There are new rules for the username and password which must be met due to our security standards. If your previous username and/or password do not meet that criteria, then after December 12, 2012 you will be prompted to change them.
3.       Will I have to do these steps again if I use a different computer or device to access online banking?
No, these are one-time steps. However, when you log into online banking from a different computer or device next, you’ll be sent a one-time passcode that you must enter. The passcode will go to the phone number you set up now, and verifies that you are you, not a fraudster trying to get into your account.
4.       Why do I have to change my username?
The new username requirements meet strong security requirements.
5.       Is my account number changing?
No, your account number is not changing. This is just a change to your user Id and password for logging into your online banking account.
6.       Will I have to do these steps with all my accounts?
 
Each separate login will require you to go through the enhancement process.
 
7.       I don’t have a phone available right now. Can I still go through this process?
Yes, you can select to have the code sent via email.
8.       Do I have to have a cell phone to complete this process?
 
No, you can use any phone that accepts calls or texts or you can also select to have the code sent via email.  
 
9.       I don’t want this new security. How can I get back to the old security?
We are upgrading the overall security of your online banking experience. It is our commitment to keep your accounts safe, while adopting the latest security requirements provided by the government. The new user authentication process complies with best industry practices on how to protect you and your finances.

 

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