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Microsoft Internet Explorer 9+ Settings

 

Browser Settings

If your Browser Test Utility states that you are using Internet Explorer 7 and you know that you are running IE 8 or IE 9, you may be running in Compatibility View Mode. To turn it OFF, click Tools icon in the menu bar then click on Compatibility View mode in the drop-down list (it's a toggle switch). If the checkmark disappears in the menu list, then Compatibility View mode has been shut off and your browser version should now display correctly whenever you check it.

 

Cookies

If you are using Internet Explorer 9, you may be deleting your cookies automatically and will need to change that setting in order to more easily access online banking (skip entering the verification code).

  1. On the "General" tab, click on "Tools"
  2. Select "Internet Options"
  3. Under the heading "Browsing History," uncheck the "Delete browsing history on exit" checkbox
  4. Click on the "Privacy" tab
    1. Click on the "Advanced" button
    2. Put a check mark next to "Override Automatic Cookie Handling"
    3. Accept "First-party Cookies" and "Third-party Cookies"
    4. Put a check mark next to "Always Allow Session Cookies"
    5. Click on the "OK" button
 

Security

  1. On the "General" tab, click on "Tools"
  2. Select "Internet Options"
  3. Click on the "Security" tab
    1. Set the Security Level for the Internet Zone to "Medium-high" (if slider bar is not available, click on the button "Default Level").
    2. Click on the "OK" button
  4. Click on the "Privacy" tab
    1. Set the "Privacy" setting to "Medium"
    2. Click on the "Advanced" button
    3. Put a check mark next to "Override Automatic Cookie Handling"
    4. Accept "First-party Cookies" and "Third-party Cookies"
    5. Put a check mark next to "Always Allow Session Cookies"
    6. Click on the "OK" button
  5. Click on the "Advanced" tab
    1. Under "Security" make sure the checkbox for "Do not save encrypted pages to disk" is blank
    2. Under "Security" put a check mark next to "Use SSL 2.0" and "Use SSL 3.0"
  6. Click on the "OK" buttons until you have completely exited from options
  7. Close all browser windows (resets the IE9 browser settings) and start up the browser again
 

Deleting the Cache (a.k.a. "Temporary Internet Files"):

WARNING! MFA impact - Doing this will cause an end user to be challenged at login on an authorized computer.

  1. Click on "Tools"
  2. Select "Internet Options"
  3. Click the "General" tab
  4. Under the heading "Browsing History," click the "Delete..." button
  5. in the "Delete Browsing History" popup window, put a check mark next to "Temporary Internet Files." The user may decide whether to put a check mark in all of the other boxes in this window.
  6. Click on the "Delete" button at the bottom of the popup window
  7. Click on the "OK" buttons until you have completely exited from options
 

Microsoft Internet Explorer 8+ Settings

 

Browser Settings

If your Browser Test Utility states that you are using Internet Explorer 7 and you know that you are running IE 8 or IE 9, you may be running in Compatibility View Mode. To turn it OFF, click Tools icon in the menu bar then click on Compatibility View mode in the drop-down list (it's a toggle switch). If the checkmark disappears in the menu list, then Compatibility View mode has been shut off and your browser version should now display correctly whenever you check it.

 

Cookies

If you are using Internet Explorer 9, you may be deleting your cookies automatically and will need to change that setting in order to more easily access online banking (skip entering the verification code).

  1. Click on "Tools"
  2. Select "Internet Options"
  3. Click on the "Privacy" tab
  4. Click on the "Advanced" tab
    1. Put a check mark next to "Override Automatic Cookie Handling"
    2. Accept "First-party Cookies" and "Third-party Cookies"
    3. Put a check mark next to "Always Allow Session Cookies"
 

Security

  1. Click on "Tools"
  2. Select "Internet Options"
  3. Click on the "Security" tab
    1. Set the Security Level for the Internet Zone to "Medium" (if slider bar is not available, click on the button "Default Level").
    2. Click on the "Custom Level" button
    3. Under "Scripting of Java Applets" make sure the radio button is set to "Enable"
    4. Under "File Download" make sure the radio button is set to "Enable"
    5. (For XP only:  under "Automatic Prompting for File Downloads" make sure the radio button is set to "Enable")
    6. Click on the "OK" button
  4. Click on the "Privacy" tab
    1. Set the "Privacy" setting to "Medium"
    2. Click on the "Advanced" button
    3. Put a check mark next to "Override Automatic Cookie Handling"
    4. Accept "First-party Cookies" and "Third-party Cookies"
    5. Put a check mark next to "Always Allow Session Cookies"
    6. Click on the "OK" button
  5. Click on the "Advanced" tab
    1. Under "Security" make sure the checkbox for "Do not save encrypted pages to disk" is blank
    2. Under "Security" put a check mark next to "Use SSL 2.0" and "Use SSL 3.0"
  6. Click on the "OK" buttons until you have completely exited from options
 

Deleting the Cache (a.k.a. "Temporary Internet Files"):

WARNING! MFA impact - Doing this will cause an end user to be challenged at login on an authorized computer.

  1. Click on "Tools"
  2. Select "Internet Options"
  3. Click the "General" tab
  4. Under the heading "Browsing History," click the "Delete..." button
  5. in the "Delete Browsing History" popup window, put a check mark next to "Temporary Internet Files." The user may decide whether to put a check mark in all of the other boxes in this window.
  6. Click on the "Delete" button at the bottom of the popup window
  7. Click on the "OK" buttons until you have completely exited from options